![]() ![]() If Team-BHP can help me with this, I would really be very thankful. If people like me have shown trust in their car, they should support the first risk-takers who have practically helped them reach the spot of the number 2 car seller in India today. What astonishes me is that when I bought the Hexa, Tata wasn't a brand where many people were ready to spend Rs. I told them that I will escalate the matter to the court and on the forum, but they seemed totally fine with it. So, I have told them to repair and it should be ready by tomorrow. The head of Tata Motors customer relations didn't even respond to the mail. I have attached the invoice of the last repairs (March 2022) and conversation with Tata Motors employee, Dimple Mehta. Their only answer is that the car is out of the warranty period and nothing can be done. Had it been normal part, it would ok, but if the engine or gearbox fail, and they expect the customer to pay, this is purely lack of regard for customers. The gearbox failure in such a short period with car having run 54,500 km and being ~ 4.5 years old is just a colossal failure. I have tried talking to Chandraday Dey, Regional Office – Kolkata. 2,40,763 (including GST + consumables etc.). The final resolution was that they would supply me a gearbox at company price and waive off the dealer margin bringing the cost of the gearbox down to Rs. But, they were talking to seniors and trying to see how company could help me. 11,000 (including GST) plus labour charges. Some part called a cooler would cost ~ Rs. The last week, I was told that the cost of the gearbox was Rs. So, the only way out is to replace the gearbox as repair was not possible. The diagnosis took extremely long for same reason and I was told that the AT oil and coolant line had been damaged leading to this. This time, the AT would put an extreme amount of load in 1st gear and reverse gear and would feel as if the brakes were stuck.Īgain, the car was sent to a Tata authorised service station. The second time I faced a problem was at the end of May / start of June. So they replaced it on chargeable basis for Rs. The car was sent to a Tata authorised service station and checked for 2-5 days (as automatic cars are checked only online by the Pune team). If I start the car, I would be able to shift from P to say R or D once, but then, would have to turn off the engine and shift to P and then again, start the engine and go to, say, D after reversing the car. The AT would not shift more than once with the engine switched on. The first time I faced an issue with the car’s gearbox was in the last week of March 2022. ![]()
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